Letter Of Apology

 LUKOG COURIERS

30 September 2012,
Mr. Karthik Shivakumar,
Premier Mills,
Coimbatore- 641026.

Dear Mr.Karthik,
I Gokula Krishnan.C-Customer Relation Manager On behalf of my company Lukog  Couriers  sincerely apologies to you with respect to the issue of property damage during the service we provided you.
At Lukog Couriers, we are very serious about customer satisfaction and we are highly disappointed with the service we have provided you.Although, the company's norms say that the company does not take any responsibility for the damage caused during delivery.with long consideration to your case, we have decided to take  responsibility and repair your damaged product.

I hope you will accept our apology and continue to use our services.it is the least we could do for your inconvenience.

If you have any further questions regarding this issue, please feel free to discuss us at 108-9673158

Thanking You,

Yours in service

Gokula Krishnan.C
Customer Relation Manager

Lukog Couriers, Coimbatore