letter of apology

APPLE FURNITURE PVT.  LTD.

30^th September 2012,

Ms Anjali Sharma,

22/6, Narayana,

Delhi Cantt- 110010.

Dear Ms Anjali,

       Please accept this letter as our formal apology for the inconvenience caused as we failed to deliver you the right quality of our product.

       We are a company with a solid reputation for quality. Yet, we are embarrassed that we delivered a damaged piece of furniture that’s of no use to you. You’ll receive a new chair within two business days. RRR parcel service will deliver the consignment and pick up the defective chair at no cost to you. Because we value your relationship with APPLE FURNITURE, we will provide you with 10% discount for the same order. It is the least we could do for causing you any inconvenience.

      If we can be of further help, please do not hesitate to contact us directly at 201-6789123. It’s a humble request that you accept our apology and forgive us for all that has gone wrong.

Thanking You,
Yours Sincerely,

R.S.Rajalakshmi,

Chief Marketing Officer,

Apple Furniture Pvt. Ltd.
Delhi- 110034.